SHIPPING

All orders placed on Wiskicat.com for delivery within the U.S. lower 48 states will receive free Standard Shipping.

Wiski is not liable for shipments delayed, misdelivered, or lost by carriers. This policy is applicable to all purchases made through the US wiskicat.com website.

Delivery is currently unavailable to Alaska, Hawaii, Puerto Rico, and outside the United States. Delivery options for Alaska, Hawaii, and Puerto Rico are planned to be available later this year. We are working to make international sales available in the future. If you would like to see our products for sale in your country, please contact us and let us know.

RETURN POLICY

We hope you love your Wiski product, but if for some reason you don't, you can return your product within 30 days of delivery. To facilitate your return, please email us at help@wiskicat.com

All returns must be authorized by our Consumer Service Department within 30 days of delivery. Returns must be in like new condition and in all original packaging. Items that have been scratched or otherwise show signs of use or wear by a cat are not eligible for return. Refunds will be issued for the purchase price only, in the form of a credit back to the original payment method.

Customer is responsible for all return shipping costs.

This policy is applicable only to purchases made through the U.S. wiskicat.com website.

MANUFACTURERS’ DEFECT OR MISSING PARTS

In the event of a manufacturer's defect or missing parts, please email us at help@wiskicat.com within 30 days of delivery and provide a description of your issue as well as photos of any damage or defects. We will ship replacement parts, or a new unit depending on the situation. If we need the original unit returned, we'll send you a pre-paid shipping label. Wiski will cover all shipping costs related to a manufacturers defect or missing parts. 

ITEMS ARRIVED DAMAGED

If your purchase arrives with visible damaged, please email us ASAP at help@wiskicat.com and include any photos of the damage to assist us in processing a claim with our shipping carrier. We'll send you a pre-paid shipping label for your return and once we’ve received the returned item, a replacement will be sent.